Terms & Conditions | Privacy & Security Policy.
TERMS & CONDITIONS
We've tried to keep these T&C’s as simple as possible. We want you to be very clear about our conditions of trade. Please read carefully and do let us know if you have any questions.
The White T-Shirt Co is the trading name of The White T-shirt Company Ltd. The White T-shirt Company Ltd is registered in England & Wales. Company number 4268361. Registered office; 67, Cleveland Road, North Shields, NE29 0NW. VAT number 163493985.
Our standard Terms & Conditions are set out below but if you have any queries please contact our customer service team on 0191 2582139 or email us and we will be happy to help.
By placing an order with us you will be deemed to have read, understood and agreed to the following Terms and Conditions so please read carefully. The terms do not affect your statutory rights.
Your contract for purchases made through www.thewhitetshirt.com is with The White T-Shirt Company Ltd. Your submission of an order represents an offer to purchase by you and it is not contractually binding on us until we have accepted your order by dispatching your product(s) to you. This means that:
All the details that you provide to The White T-shirt Co for the purpose of purchasing products must be true, accurate, current and complete in all respects and if requested by us you must provide, within a reasonable time frame, enough information to let us check the accuracy and validity of any information supplied by you, or your identity. If we suspect that you have engaged in or are about to engage in fraudulent or illegal activity The White T-shirt Co holds the right to cancel your order.
You agree that if you break these conditions you will be responsible for the costs and expenses that The White T-shirt Company Ltd incurs as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.
PRIVACY & SECURITY
Your Personal Information - its use & storage
Whenever you supply any personal information to The White T-shirt Co we have a legal obligation towards you in how we deal with that data.
We want you to be very clear about what information we collect and why we collect it. We collect your personal information in four different ways, for four different purposes:
Delivery: When you place an order with us we collect your name, address, email address and telephone number. This information is purely used to keep an order history for you and to deliver your order. We use Royal Mail and Hermes as our delivery partners. We do not share your information with any third parties or for any other purposes. You can at any time request that we permanently delete your information and you can do this by calling: 0191 2582139 or emailing email@example.com. This information is then removed from our database and permanently deleted from our website server.
Payment: When you place an order with us we have to collect financial details such as card number, expiry date and CVS number. We do not handle or hold any of this information. Any financial information is handled and held by our Merchant Bank which is SagePay. You will see our Badge of Trust on our Payment Page which means that we have had to demonstrate that we adhere strictly to SagePay security and legal requirements.
News & Promotions: We will only ever contact you directly if you have ‘opted in’ to receive our news, exclusive offers or promotions. We will not contact you unless you have opted for us to to do so when you placed an order or by requesting us to keep in touch by signing a News Update request on the website or on social media. We do not use telephone marketing and use MailChimp to process our emails regarding news and promotions. If you decide you no longer wish to receive updates, you can simply unsubscribe at the bottom of any news or promotions email or contact us directly and we will make sure that all your details are permanently deleted and removed from our data base.
SagePay and MailChimp are the only service providers we use. We do not share your information with any third parties for marketing or any other purposes.
Access to your personal information
You have the right to request a copy of personal information held about you by The White T-shirt Co, SagePay and MailChimp. Please address these requests to firstname.lastname@example.org and we will be happy to help.
You can find out more about our responsibilities and your rights regarding Data Protection by visiting the Information Commissioners Office.
We aim to dispatch all orders within 1 day of receipt. You can select your preferred delivery time and cost when placing your order but please note that all dates quoted for delivery are estimated and as provided by Royal Mail. If your t-shirt is being posted outside the UK we recommend that you contact your local customs office to check local customs policies as these may incur additional costs and delays to your order.
Please see Delivery & Returns for more information about your delivery.
PLACING AN ORDER
Once you have placed an order with us we will send you a confirmation that your order has been received but this is not a confirmation that your order has been accepted. If a product is incorrectly priced or incorrectly described The White T-shirt Co is not obliged to sell you that product but will immediately refund any payment made in full. If The White T-shirt Co does not have enough stock to accept your order you can request that we notify you as soon as stock is available. The White T-shirt Co is not able to accept payment for advanced orders. Your credit/debit card/PayPal account will be authorized when your order is placed and payment is taken. If for any reason The White T-shirt Co is unable to fulfil your order you will be contacted, at latest by the next working day, and refunded in full.
GIFT VOUCHERS & E-GIFT VOUCHERS
Our t-shirts make the perfect gift, but sometimes it's nice to be able to choose your own. We can send a personalised, handwritten Gift Voucher by post or an electronic E-Gift Voucher to arrive in your recipients inbox.
Simply decide how much you would like to spend, when you would like your voucher to arrive and what you would like it to say here.
HOW DO I USE MY GIFT VOUCHER OR E-VOUCHER?
Gift Vouchers and E-Vouchers both work in the same way. Each voucher has a unique code which should be added to the REDEEM VOUCHER box in your Basket.
CAN I USE MY GIFT OR E-VOUCHER TO PARTIALLY PAY FOR A PURCHASE?
Gift Vouchers and E-Vouchers can be used as part or full payment. Any balance left on your voucher will remain and can be used for future purchases.
HOW DO I CHECK THE BALANCE LEFT ON MY GIFT OR E-VOUCHER?
You can check the balance left on your voucher here.
WHAT HAPPENS IF I WANT TO ORDER MORE THAN IS ON MY GIFT OR E-VOUCHER?
If your purchase exceeds the value of your Voucher you can pay the balance by PayPal, Credit or Debit card.
HOW LONG IS MY GIFT VOUCHER OR E-VOUCHER VALID FOR?
Your voucher is valid for 12 months, but if you would like to extend this simply contact us on email@example.com or call 0191 2582139 Mon-Fri 9AM-5PM and we’ll be happy to extend your voucher for you.
CAN I EXCHANGE MY GIFT VOUCHER OR E-VOUCHER FOR CASH OR CREDIT?
It's not possible to exchange your voucher for cash or credit. This does not affect your statutory rights.
WHAT HAPPENS IF MY T-SHIRT IS NOT SUITABLE?
If you find your t-shirt is not suitable you can exchange or return for a refund in the normal way, using the Free Post Label provided. Please note that any refunds will be applied to the card or payment method of the person who bought your voucher for you.
You can read about our exchange and refund process here.
CAN I USE A DISCOUNT CODE IN CONJUNCTION WITH MY GIFT VOUCHER OR E-VOUCHER?It's not possible to use a discount code to buy a Gift or E-Gift Voucher, but a discount code can be used when you spend your voucher.
WHAT HAPPENS IF I HAVE A QUERY ABOUT MY GIFT VOUCHER OR E-VOUCHER?
If you have any problems or queries with buying or spending your voucher you can contact us on firstname.lastname@example.org or call 0191 2582139 Mon-Fri 9AM-5PM and we’ll be happy to help.
Prices are subject to change without notice but all prices quoted on this website are accurate at the time of publication. Prices are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.
We accept the following methods of payment
All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
We may from time to time offer promotional discount codes. The conditions of use relating to any discount code will be specified at the time of issue. Only one promotion code can be used per order. A promotion code can't be used after an order has been placed. Promotional codes and offers cannot be used on sale products.
RETURNS & EXCHANGES
We will always be sorry if your t-shirt is not quite right for you but as long as your t-shirt is returned to us within 30 days, in its original condition and original packing, we will happily offer you a full refund or exchange. Under Distance Selling Regulations you also have a right to cancel your order within seven working days of receiving your purchase. Please notify us in writing within the seven days that you wish to cancel your full order and that you intend to return the item(s) and we will be happy to offer you a full refund including the original postage and packing charge once we have received your t-shirt(s) back.
If you have received a t-shirt as a gift you can of course return or exchange this too but any refunds can only be made to the original cardholder.
Please see Delivery & Returns for more information about returns and exchanges.
COPYRIGHT & TRADEMARK
All rights, including copyright, in the content of our website are owned or controlled by The White T-shirt Company Ltd. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of www.thewhitetshirt.com web pages for any other purpose whatsoever without the prior written permission.
CONFORMITY OF GOODS AND LIABILITY
We take every care to ensure that the description, specification and photos of our t-shirts are correct. These are intended only to give a general impression of the t-shirt and are not binding. This means, for example, that the colour reproduction of the products is only a close representation and we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
The information contained in this website is for general information purposes only. The information is provided by The White T-shirt Co and while we endeavour to keep the information up to date and correct, we make no warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this information. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage in connection with the use of this website. Through this website you are also able to link to other websites which are not under the control of The White T-shirt Co. We have no control over the nature, content and availability of those sites and are used at your own risk.
COOKIESCookies are very small text files that are stored on your computer when you visit some websites. We use two main types of Cookies:
Necessary Session Cookies: These are temporary pieces of information which are erased once you exit your Web Browser window or you turn your computer off. These are used as a sort of “bookmark” for you so the site can:
- Remember what is in your shopping basket
- Remember where you are in the order process
- Remember that you are logged in and that your session is secure.
- Recall your details when you log in to complete an order.
Functional Cookies: These are more permanent pieces of information that are stored on the hard drive of your computer and stay there unless you delete your cookies. Most sites will use these types of cookies. They are from third parties such as Google Analytics. Google Analytics doesn’t track your personal data, however, it does track what pages you have visited by using your IP address and the Internet Service Provider used to access our site. This helps us to:
Understand how you use the site and what you find most interesting.
Understand where and how you found us.
Understand your key demographics
Cookies do not collect any personal contact or financial details. We do not share any tracking information with third parties and the information is purely used to enhance your user experience.
You can clear, prevent or delete cookies within your particular Internet Browser by going to Browser Tools or by searching Cookies in the help page.