The White T-shirt Co | Terms & Conditions. Privacy Policy.

  1. TERMS & CONDITIONS

    We've tried to keep these T&C’s as simple possible as we want you to be very clear about our conditions of trade. Please read carefully.

    The White T-Shirt Co is the trading name of The White T-shirt Company Ltd. The White T-shirt Company Ltd is registered in England & Wales. Company number 4268361. Registered office; 67, Cleveland Road, North Shields, NE29 0NW and VAT number 163493985.

    Our standard Terms & Conditions are set out below but if you have any queries please contact our customer service team on 0191 2582139 or email us and we will be happy to help.

    By placing an order with us you will be deemed to have read, understood and agreed to the following Terms and Conditions so please read carefully. The terms do not affect your statutory rights.

  2. CONTRACT

    Your contract for purchases made through www.thewhitetshirt.com is with The White T-Shirt Company Ltd. Your submission of an order represents an offer to purchase by you and it is not contractually binding on us until we have accepted your order by dispatching your product(s) to you which is when we take payment. This means that:

    All the details that you provide to The White T-shirt Co for the purpose of purchasing products must be true, accurate, current and complete in all respects and if requested by us you must provide, within a reasonable time frame, enough information to let us to check the accuracy and validity of any information supplied by you, or your identity. If we suspect that you have engaged in or are about to engage in fraudulent or illegal activity The White T-shirt Co holds the right to cancel your order.

    You agree that if you break these conditions you will be responsible for the costs and expenses that The White T-shirt Company Ltd incurs as a result of the breach, including reasonable legal fees (if applicable). You will remain liable if someone else uses your shopping account and/or personal information unless you can prove that such use was fraudulent.

  3. PRIVACY & SECURITY

    We will not pass on your personal, credit or debit card details to any third party. We will never ask for personal details via email. If you receive an email asking you for your log in or payment details, please contact our Customer Service team immediately on 0191 258 2139 or you can email us. We take our responsibilities to you very seriously so please take time to have a look at our full Privacy & Security Policy.

  4. PLACING AN ORDER

    Once you have placed an order with us we will send you a confirmation that your order has been received but this is not a confirmation that your order has been accepted. If a product is incorrectly priced or incorrectly described The White T-shirt Co is not obliged to sell you that product but will immediately refund any payment made in full. If The White T-shirt Co does not have enough stock to accept your order you can request that we notify you as soon as stock is available. The White T-shirt Co is not able to accept payment for advanced orders. Your credit/debit card/PayPal account will be authorized when your order is placed but payment will only be taken from your account when we despatched your t-shirt to you.

  5. PRICES

    Prices are subject to change without notice but all prices quoted on this website are accurate at the time of publication. Prices are quoted in pounds sterling and where appropriate are inclusive of UK sales tax (VAT) at the current rate.

  6. PAYMENT

    We accept the following methods of payment

    All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

  7. DELIVERY

    We aim to dispatch all orders within 1 day of receipt. You can select your preferred delivery time and cost when placing your order but please note that all dates quoted for delivery are estimated and as provided by Royal mail. If your t-shirt is being posted outside the UK we recommend that you contact your local customs office to check local customs policies as these may incur additional costs and delays to your order.

    Please see Delivery & Returns for more information about your delivery.

  8. PROMOTIONAL CODES

    We may from time to time offer promotional discount codes. The conditions of use relating to any discount code will be specified at the time of issue. Only one promotion code can be used per order. A promotion code can't be used after an order has been placed. Promotional codes and offers cannot be used on sale products.

  9. RETURNS & EXCHANGES

    We will always be sorry if your t-shirt is not quite right for you but as long as your t-shirt is returned to us within 30 days, in its original condition and original packing, we will happily offer you a full refund or exchange. Under Distance Selling Regulations you also have a right to cancel your order within seven working days of receiving your purchase. Please notify us in writing within the seven days that you wish to cancel your full order and that you intend to return the item(s) and we will be happy to offer you a full refund including the original postage and packing charge once we have received your t-shirt(s) back.

    If you have received a t-shirt as a gift you can of course return or exchange this too but any refunds can only be made to the original card holder.

    Please see Delivery & Returns for more information about returns and exchanges.

  10. COPYRIGHT & TRADE MARK

    All rights, including copyright, in the content of our website are owned or controlled by The White T-shirt Company Ltd. In accessing our web pages, you agree that you may only download the content for your own individual and non-commercial use. You are not permitted to copy, broadcast, download, store (in any medium), transmit, show or play in public, adapt or change in any way the content of www.thewhitetshirt.com web pages for any other purpose whatsoever without the prior written permission.

  11. CONFORMITY OF GOODS AND LIABILITY

    We take every care to ensure that the description, specification and photos of our t-shirts are correct. These are intended only to give a general impression of the t-shirt and are not binding. This means, for example, that the colour reproduction of the products is only a close representation and we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.

    The information contained in this website is for general information purposes only. The information is provided by The White T-shirt Co and while we endeavour to keep the information up to date and correct, we make no warranties of any kind, expressed or implied, about the completeness, accuracy, reliability, suitability or availability with respect to this information. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage in connection with the use of this website. Through this website you are also able to link to other websites which are not under the control of The White T-shirt Co. We have no control over the nature, content and availability of those sites and are used at your own risk.

  12. COOKIES

    Cookies are very small text files that are stored on your computer when you visit some websites. We use two main types of Cookies:

    Necessary Session Cookies: These are temporary pieces of information which are erased once you exit your Web Browser window or you turn your computer off. These are used as a sort of “bookmark” for you so the site can:
    - Remember what is in your shopping basket
    - Remember where you are in the order process
    - Remember that you are logged in and that your session is secure.
    - Recall your details when you log in to complete an order.

    Functional Cookies: These are more permanent pieces of information that are stored on the hard drive of your computer and stay there unless you delete your cookies. Most sites will use these types of cookies. They are from third parties such as Google Analytics. Google Analytics doesn’t track your personal data, however, it does track anonymously what pages you have visited. This helps us to:
    - Understand how you use the site and what you find most interesting 
    - Understand where and how you found us

    Functional cookies also help you to:
    - Share pages with social networks such as Facebook, Twitter and Pinterest

    Cookies are used in strict accordance with our Privacy Policy:
    We do not share any personal information with third parties and are purely used to enhance your user experience.

    You can clear, prevent or delete cookies within your particular Internet Browser by going to Browser Tools or by searching Cookies in the help page.